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Latest update: 23 March 2026

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Home › Legal › Privacy policy

Privacy Policy

How GeminiPrime (the “Company”) collects, uses, stores, and discloses personal information when you use our website(s) and services.

1. Introduction

This Privacy Policy applies to GeminiPrime (hereinafter “the Company”). The Policy outlines how the Company collects, maintains, uses, and discloses your personal information. This Policy applies to existing and potential Clients as well as to any visitors to the Company’s website(s). The Company is committed to protecting the privacy of all personal data, which it obtains from you, including information obtained during your visits to this website.

2. Collection of Personal Data

The Company will only use your personal data under worldwide data protection practices. The Company will use, store, process, and handle personal information of the Client, only in accordance with the Law for Protection of Personal Data (the “Law”), this Privacy Policy, and the Company’s Terms of Business.

To open an account with the Company, you must first complete and send the application form attaching the required documents. By completing the application form, you are requested to give private information in order to enable the Company to evaluate your application and comply with the Laws and Regulations governing the provision of financial services.

Personal data collected includes but is not limited to:

  • Personal details, such as name, address, telephone number, and/or e-mail address
  • Financial details, such as estimated annual income and net worth, trading experience, and investment knowledge
  • Identity verification documents, such as passport and ID, utility bills, and/or bank statements or your company information certificate/details
  • The copy of the credit card used to make the deposit (the front side with the first 6, last 4 digits visible, and the back side with the CVV covered)

If your personally identifiable information changes, you must inform us by emailing our Customer Support at support@gemini-prime.io.

3. Use of Personal Data

The following list illustrates the reasons why the Company may need to use your personally identifiable information:

  • To verify your identity
  • To ensure that you meet the suitability requirements to use our products and services
  • To process your transaction
  • To send you information about transactions/post-transaction services
  • To keep you updated with news on our products, services and any other information relevant to your working relationship with the Company
  • For website improvement purposes
  • For the analysis of statistical data

3.1 Statistical Data

The Company may, from time to time, combine your personally identifiable information with information from other users of this website to create impersonalized statistical data. The Company may provide this statistical data to Third Parties solely for statistical purposes. In no circumstances will you be able to be identified from this statistical data; you will remain anonymous.

3.2 Records

Under Applicable Regulations, the Company will keep records containing the Client’s personal data, trading information, account opening documents, communications and anything else which relates to the Client for at least five (5) years, which is calculated after the execution of the transaction or the termination of the business relationship.

3.3 Recordings

Telephone conversations between the Client and the Company may be recorded, and recordings will be the sole property of the Company. The Client accepts such recordings as conclusive evidence of the Orders/Instructions/Requests or conversations so recorded.

4. Agents

The Company uses a card processing company for your deposits and withdrawals to and from your account. This company does not reserve the right to share, store, or use personally identifiable information for any other purpose.

5. Privacy

Any personal information you provide to the Company will be treated as confidential and shared only within the Group and/or Company, its affiliates and its business partners and will not be disclosed to any third party except under any regulatory or legal proceedings as well as to third parties that solely provide statistical services to the Company.

The personal information that you provide in connection with registering yourself as a user of the website(s) or the Services is classified as Registration Information. Registration Information is protected in many ways. You can access your Registration Information through a password selected by you. This password is encrypted and known only to you. Your password must not be revealed to anyone.

6. Choice/Opt-out

If you no longer want to receive any promotional communications, you may opt-out of receiving them by following the instructions included in each communication. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that Party.

7. Cookies

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. The Company uses cookies on this website. The Company does link the information that it stores in cookies to any personally identifiable information you submit while on our website(s).

The Company uses both session ID cookies and persistent cookies. A session ID cookie does not expire when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.

The Company sets a persistent cookie for statistical purposes. Persistent cookies also enable the Company to track and target the location and the interests of our users and to enhance the experience of our services on our website(s).

8. Disclosure of Personal Data

The Company reserves the right to disclose your personally identifiable information as required by law and when the Company believes that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Website.

9. Confidentiality Obligations

The Client’s information which the Company holds is to be treated by the Company as confidential and will not be used for any purpose other than in connection with the provision, administration, and improvement of the Services, for research and statistical purposes and for marketing purposes (if the Client’s consent is obtained).

Client information may be disclosed to:

  • Relevant authorities to investigate or prevent fraud, money laundering or other illegal activity
  • Execution venues or any third party as necessary to carry out the Client’s Instructions or Orders
  • Credit reference and fraud prevention agencies, third authentication service providers, and other financial institutions
  • The Company’s professional advisors
  • Data reporting service providers
  • Market research call centers with the purpose to improve the services of the Company
  • Where necessary for the Company to defend or exercise its legal rights
  • At the Client’s request or with the Client’s consent

10. Right of Access

In compliance with the Law, every user is granted a number of rights in relation to his Personal Data. These rights include accessing and/or amending your Personal Data, putting a stop to the processing of this data, and preventing undesirable marketing.

Under the Law, you have (subject to certain exceptions) the right to request any personal data the Company holds about you and to inform the Company of any perceived inaccuracy. We may charge a fee to cover the associated administrative costs.

11. Transmittal

By entering into an Agreement with the Company, the Client will be consenting to the transmittal of the Client’s personal data outside the European Economic Area, according to the provisions of Processing of Personal Data (Protection of the Individual) Law of 2001.

12. Changes in this Privacy Statement

The Company reserves the right to make changes to this Privacy Policy from time to time for any reason and will notify you of such changes by posting an updated version of this Privacy Policy on this website. You are responsible for regularly reviewing this Privacy Policy, and if you use this website after any such changes are published, such use shall constitute your agreement to such changes.

13. Consent

By accessing this website, you consent to the Company collecting, maintaining, using, and disclosing personal data about you and provided by you or by another person in accordance with this Privacy Policy.

14. Enquiries

If you have any enquiries regarding this Privacy Policy, please inform us by emailing our Customer Support at:
support@gemini-prime.io

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